Refund policy

Return & Refund Policy

Last Updated: July 14, 2026

At Glowrior.com, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Returns

Due to the nature of skincare and cosmetic products, we only accept returns for items that are unused, unopened, and in their original packaging.

To be eligible for a return:

You must contact us within 14 days of receiving your order.
Returned items must be unused, unopened, and in their original condition.
Products must be returned in their original packaging.
Proof of purchase or your order number is required.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they arrived damaged or defective.

Non-Returnable Items

The following items cannot be returned:

Opened or used skincare or cosmetic products
Products damaged due to misuse or improper storage
Gift cards
Promotional or clearance items marked as final sale
Products returned without prior authorization

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the shipping packaging
A brief description of the issue

After reviewing your claim, we may offer a replacement, store credit, or a refund, depending on the circumstances.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a damaged or defective product.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Glowrior.com will provide instructions and, where applicable, cover the return shipping cost.

For returns requested for any other eligible reason, the customer is responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be canceled only if they have not yet entered processing or fulfillment.

If you need to cancel an order, please contact us as soon as possible at support@glowrior.com. Once an order has entered production or fulfillment, it cannot be canceled.